Data is in abundance these days. Companies are hungry for even the most mundane data points in a quest to glean insights to transform customer experience and product offerings. While many organisations are challenged with how to turn this data into usable insights, it’s clear that ASIC remains ready to welcome data with open arms.
True to their 2017-2020 data strategy, ASIC is preparing to receive large quantities of standardised, searchable data sets from regulated entities thanks to prescriptive requirements in impending legislation (e.g. RG 271’s complaints data pilot, reportable situation form supporting RG 78). Recent notices have also shifted away from ‘Please explain’ language to targeted data requests, further feeding ASIC’s ravenous data repository. In recent years there have been numerous examples of ASIC’s data-driven approach to information gathering leading to ASIC gleaning insights that may have taken some in the industry by surprise. Reverse mortgages, add on insurance sales, breach reporting and the labelling of cash funds to name a few.